For overnight issues, start with support and the handoff form. If you still need a fresh note from site, use the contact form with the venue, city, and the first fault seen after switch-on.
Pair this care page with the dispatch notes and builds pages. The three together cover pack-out condition, tunnel alignment, and the order crews should touch lighting, ballast, and skins.
Light Tunnel XL usually gets into trouble for ordinary reasons: wind pushing the run, dust getting into joins, or a queue leaning on one side of the structure. After doors, staff need a wipe routine, a reset order, and a handover note that makes sense at 23:00. We write around South African festival fields, mall loading rules, and generators that drop without warning.
Name the main problem in the opening line. If the problem is wind, we keep ballast and cut-off on the same brief. If the problem is dust, we publish the seal card. If the problem is queue psychology, we put lane notes next to the brand moment. Light Tunnel XL assumes Highveld dust, coastal wind, mall ops windows, and load-shedding, not a fantasy clean-power stage.
Do the first inspection once ambient light has fallen and the LEDs are actually reading at show level. A daytime sign-off misses loose cable dressing, dead pixels, and ballast creep near the entry leg. Put the site findings into the contact form only after the tunnel has been walked from both ends by the person closing and the person opening.
Crew leave with a short close-down sheet for the last hour on site, plus a morning reopen check that starts at power and ends at branding. The notes cover wipe materials, cable isolation, ballast count, and who signs if a lane has been narrowed overnight. We keep it tight enough to print at A4 and tape inside a road case lid.
Widening the run length or adding side branding changes the care requirements. Light Tunnel XL care changes when the venue has salt air, red dust, or a public route that cleaners use before trading opens. If you send a note through our contact form, include wind exposure, power source, and whether the issue showed up during trading, shutdown, or morning reset.
Light Tunnel XL care assumes Highveld dust on acrylic, coastal gusts at exposed entrances, and mall housekeeping teams moving past before trading starts. It also assumes load-shedding or generator changeover can interrupt the close-down sequence. The Light Tunnel XL care helps the producer and crew protect the unit between public sessions, not replace a safety file or venue rule set.
Shared festival crews often over-clean lit surfaces, miss tie-down checks, or leave the queue stanchions too close to the tunnel mouth. Retail launches bring different problems, especially polishing residue, stock trolleys, and short night access windows. If your setup matches a tougher environment, say which one in the email and reference the nearest fit such as coastal forecourt, indoor expo hall, or dusty outdoor field.
Operated by Astros Marketing (Pty) Ltd from 2 Makro Place, Sunnyrock 1401, with reviews at regional appointment suppliers.
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